Terms and Conditions

Introduction and License

M99 is an online casino operated under a license granted by the Government of Curacao. The platform provides a range of online gaming services, including real-money gambling through various online pokies. By accessing our services, users agree to comply with these Terms and Conditions, which govern all aspects of gameplay and interactions within the M99 platform.

Eligibility

To participate in the services offered by M99, users must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not authorized to use our services. It is the sole responsibility of each user to ensure that they are legally permitted to engage in online gambling activities in their respective jurisdiction.

Account Rules

1. Users are permitted to create only one account per person.
2. Mandatory Know Your Customer (KYC) verification is required prior to making deposits or withdrawals. Users must provide valid identification and any additional documentation requested by M99.
3. Users are responsible for maintaining the security of their account credentials and must not share their account information with others.
4. Any account misuse, including but not limited to unauthorized access, sharing, or fraudulent activity, may result in account suspension or termination.

Deposits and Withdrawals

1. Users can make deposits using various payment methods available on the M99 platform.
2. All transactions will be processed in accordance with applicable Anti-Money Laundering (AML) regulations.
3. Verification of user identity may be required before processing withdrawals, and users must adhere to the provided guidelines for successful transactions.
4. Withdrawal requests typically process within 3-5 business days, subject to verification and compliance checks.

Prohibited Activities

M99 maintains a strict policy against any activities that compromise the integrity of the gaming experience. The following actions are strictly prohibited:

• Cheating or collusion in any form.
• Fraudulent activities, including identity theft or the use of stolen credit cards.
• Bonus abuse or exploitation of promotional offers contrary to their intended purpose.
• Use of automated systems or bots to manipulate gameplay.
• Any unauthorized manipulation of gameplay or exploitation of system errors.

Limitation of Liability and Termination

M99 reserves the right to suspend, restrict, or permanently terminate user accounts in the event of violations of these Terms and Conditions, non-compliance with regulatory requirements, or any suspicious activity. Users acknowledge that M99 is not liable for any losses incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

1. All bonuses and promotions are subject to specific terms and conditions, which will be provided with each offer.
2. Users must meet wagering requirements before bonus funds can be withdrawn.
3. M99 reserves the right to withdraw or amend any promotional offers at its discretion.

Fair Play and Game Integrity Rules

M99 is committed to providing a fair gaming environment. All games are regularly tested for fairness and randomness, ensuring that users can enjoy a transparent gaming experience. Users are encouraged to report any suspected irregularities or unfair practices to the support team.

Fraud Prevention and Security Monitoring

M99 employs advanced security measures and monitoring protocols to detect and prevent fraudulent activities. Users may be subject to additional verification processes if suspicious activities are detected on their accounts.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. If a satisfactory resolution is not reached, users may escalate the issue through the appropriate channels as outlined in the complaint handling process.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the applicable courts in Australia.

Responsible Gambling Measures and User Protection Tools

M99 is committed to promoting responsible gambling. Users have access to various tools to help manage their gambling activities, including:

• Setting deposit limits.
• Self-exclusion options.
• Time-out periods for taking breaks from gameplay.
  Users are encouraged to use these tools to ensure a safe and enjoyable gaming experience.

By accessing and using the M99 platform, users acknowledge that they have read, understood, and agreed to these Terms and Conditions. M99 reserves the right to amend these Terms at any time, with changes being effective upon posting on the website. Users are encouraged to review the Terms regularly to remain informed of any updates.