Privacy Policy

M99 is committed to protecting the privacy and security of our players’ personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with applicable data protection and gambling regulations in Australia. We are licensed by the Curacao Gaming Authority, ensuring our operations adhere to high standards of integrity and security.

Data Collection

We collect various types of personal information from our users to provide and enhance our online casino services. The types of data we collect include:

• Registration Data: When creating an account, users provide personal information such as name, date of birth, address, phone number, and email address.
• Payment Details: To facilitate transactions, we collect payment information, including credit card numbers, bank account details, and other financial data necessary for processing deposits and withdrawals.
• Technical Logs: We automatically collect data such as IP addresses, device information, browser type, and usage statistics through cookies and similar technologies to improve our services and user experience.

Purpose of Data Usage

The personal data we collect serves multiple purposes, including:

• Account Management: To create, maintain, and manage player accounts effectively.
• Marketing Communication: We may use your information to communicate with you about our promotions, services, and updates if you have opted to receive such communications.
• Anti-Fraud Checks: To prevent and detect fraudulent activities, ensuring a safe gaming environment for all players.
• AML Compliance: We comply with anti-money laundering regulations, which require us to verify the identity of our players and monitor transactions for suspicious activity.
• KYC Procedures: To adhere to Know Your Customer regulations, we may need to collect additional information for identity verification purposes.

Data Sharing

Your personal data may be shared with third parties in the following circumstances:

• Payment Providers: We share necessary information with payment service providers to process transactions securely.
• Verification Partners: To comply with legal and regulatory obligations, we may disclose your information to third-party verification services for identity checks.
• Regulatory Authorities: We will disclose personal information to government agencies or regulatory authorities when required by law or as part of a legal process.

User Rights

Players have certain rights regarding their personal data, including:

• Access: You have the right to request access to your personal information that we hold.
• Deletion: You may request the deletion of your personal data, subject to our legal obligations to retain certain information.
• Restriction of Processing: You can request to restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data.

To exercise any of these rights, please contact our support team, and we will respond to your request in accordance with applicable laws.

Cookie Policy

M99 utilizes cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to navigate and use its features, such as accessing secure areas.
• Analytical Cookies: We use these cookies to collect information about how visitors use our site, allowing us to improve functionality and performance.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption, firewalls, and secure server infrastructure. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer required, we will securely delete or anonymize it.

Changes to This Privacy Policy

M99 reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our data practices.

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please reach out to our support team. We are committed to addressing your queries promptly and transparently.